Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Summary:** Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. **Description:** Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. **Diagnosis:** The affected customer may encounter Poly Studio X devices offline/deprovisioned. **Workaround:** **Customer Action required**: Each affected device has to be [manually re-enrolled in the Admin Console](https://support.google.com/a/answer/6109380?hl=en) using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.

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Incident affecting Google Meet

Incident began at 2024-07-23 07:00 and ended at 2024-07-25 23:00 (times are in Coordinated Universal Time (UTC)).

	Date	Time	Description
	Jul 26, 2024	11:07 PM UTC	Summary: Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. Description: Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. Diagnosis: The affected customer may encounter Poly Studio X devices offline/deprovisioned. Workaround: Customer Action required: Each affected device has to be manually re-enrolled in the Admin Console using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.
	Jul 26, 2024	11:05 PM UTC	Summary: Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment. Description: Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25. Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information. Diagnosis: The affected customer may encounter Poly Studio X devices offline/deprovisioned. Workaround: Customer Action required: Each affected device has to be manually re-enrolled in the Admin Console using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.

Date

Time

Description

Jul 26, 2024

11:07 PM UTC

Summary: Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment.

Description: Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25.

Google engineers rolled out a software fix to mitigate the issue, however if the device had already got impacted and got to the activation code screen, they would require manual re-enrollment. Please refer to the workaround section for more information.

Diagnosis: The affected customer may encounter Poly Studio X devices offline/deprovisioned.

Workaround: Customer Action required: Each affected device has to be manually re-enrolled in the Admin Console using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.

Jul 26, 2024

11:05 PM UTC

Summary:

Poly Studio X devices experienced unexpected deprovisioning and might require manual re-enrollment.

Description:

Poly Studio X devices running Google Meet experienced unexpected deprovisioning between Tuesday, 2024-11-23 to Thursday, 2024-11-25.

Diagnosis: The affected customer may encounter Poly Studio X devices offline/deprovisioned.

Workaround:

Customer Action required: Each affected device has to be manually re-enrolled in the Admin Console using the displayed activation code, as part of the “Enroll your device (non-ChromeOS devices) steps. Following the re-enrollment, the devices will be reconfigured to restore their previous settings and its functionality.

Times are listed in Coordinated Universal Time (UTC)